Support Overview
We have only a small number of clients, so the level of support and expertise we provide stays high.
Friendly professionalism is included at no extra cost!
We strive to ensure that any errors are resolved quickly. Where a problem is complex we take the necessary time to understand it and work with you until it’s resolved.
- support from humans
- FAQs
- 24/7 Advanced 3rd Level Support from our colocation partners
- consulting and programming services
Please see our Support Matrix for details of SLAs and charges.
How to get help
Check the User Guides
A polite way of saying “read the manual”… We’ve started an archive of self-help guides to common questions.
Visit our Support site
If you have an issue that’s not covered in the User Guides, log-in to our support section.
We’ll respond to your enquiry within the time-frames outlined in your SLA.
Give us a call
If you have an emergency, our phone number is in the left column. Please refer to your SLA regarding guidelines for telephone support.
